Support

Nestful · FlowApps Wizard

Write to [email protected] and a person will answer, usually within two working days. Tell us which iPhone you have and what you were doing — it saves a round trip.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone open Settings → your name → Subscriptions, choose Nestful, and tap Cancel. You keep access until the paid period ends. Deleting the app does not cancel the subscription.

I paid but the app still asks me to subscribe.

Open the subscription screen and tap Restore purchases. That re-reads your receipt from Apple. If you bought on a different Apple ID, sign in with that one first.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We have no way to issue them ourselves.

The calorie or portion estimate looks wrong.

Tap the meal and edit the weight — the numbers recalculate. The app judges portions from what it can see, so a photo taken straight down, or one with no fork or hand for scale, is genuinely harder. Putting a utensil in the frame noticeably improves it.

It flagged something I believe is fine.

Flags describe what is visible in the photo, and the app errs toward mentioning things. It also works the other way: it will tell you when a food you were worried about is actually fine. If a flag looks plainly wrong, send us the photo — that is how the app gets better.

Is this medical advice?

No. Nestful is a wellness app: it estimates what is in your food and points out well-established food-safety facts about pregnancy. It does not diagnose, prescribe, or replace your doctor or midwife. Anything that concerns you about your pregnancy belongs with them.

Where is my data kept?

On your phone. There is no account and no server copy — see the privacy policy. Settings has Export my data and Delete everything.

I changed phones and my diary is gone.

Because nothing is stored on a server, your history moves only with an iPhone backup. Restoring the new phone from an iCloud or computer backup brings it across; setting the phone up as new does not.

Can I use it after the baby arrives?

Yes. Switch the app to breastfeeding in Settings and the targets change, as do the safety rules — several pregnancy restrictions no longer apply.